Privacy Policy

This Privacy Policy describes how Rental369AI ("we", "us", "our") collects, uses, shares, and protects personal information when you use our website, mobile applications, and related services (collectively, the "Platform").

By using the Platform, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the Platform.

Information you provide: When you create an account, list an item, make a booking, contact support, or otherwise interact with the Platform, you may provide us with information such as your name, email address, phone number, billing and payment details, profile photo, government-issued identification (where required for verification), business information, listings, messages, and reviews.

Information collected automatically: We automatically collect information about your device and how you interact with the Platform, including IP address, device identifiers, browser type, operating system, pages visited, links clicked, referring URLs, and approximate location derived from your IP address.

Information from third parties: We may receive information from payment processors, identity verification providers, social login providers (if you sign in using a third-party account), background-check services (where applicable), and analytics partners.

We use the information we collect to: (a) operate, maintain, and improve the Platform; (b) create and manage your account; (c) facilitate bookings, payments, and communications between Renters and Providers; (d) verify identity and prevent fraud, abuse, and unauthorized activity; (e) provide customer support; (f) send transactional and service-related messages; (g) send marketing communications (where permitted, and which you can opt out of at any time); (h) personalize content and recommendations; (i) analyze usage and improve product features; and (j) comply with legal obligations and enforce our Terms.

Where required by law (for example, under the GDPR), we rely on the following legal bases to process your personal information: performance of a contract (to provide the Platform you request), legitimate interests (such as improving our services, securing the Platform, and preventing fraud), consent (for example, for certain marketing communications and optional cookies), and compliance with legal obligations.

With other users: When you book or list an item, certain information (such as your name, profile photo, and rental details) is shared with the counterparty to facilitate the transaction.

With service providers: We share information with third parties that perform services on our behalf, including payment processors, hosting providers, analytics providers, customer support tools, identity verification services, and email/SMS delivery platforms. These providers are bound by contract to protect your information.

For legal reasons: We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Rental369AI, our users, or others.

Business transfers: If Rental369AI is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.

With your consent: We may share information with other parties when you direct us to do so or otherwise consent.

We use cookies, pixels, and similar technologies to operate and personalize the Platform, remember your preferences, analyze traffic, and support marketing. You can control cookies through your browser settings; however, disabling certain cookies may affect functionality. For more details, please review our Cookie Policy when available.

We retain personal information for as long as necessary to provide the Platform, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the purposes for which it is processed. When personal information is no longer needed, we will delete or anonymize it.

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

Depending on your location, you may have rights regarding your personal information, including the right to: (a) access the information we hold about you; (b) correct inaccurate or incomplete information; (c) request deletion of your information; (d) object to or restrict certain processing; (e) data portability; and (f) withdraw consent where processing is based on consent.

You can exercise many of these rights directly from your account settings or by contacting us. We will respond to verifiable requests in accordance with applicable law.

You can opt out of marketing emails at any time by clicking the unsubscribe link in any marketing message or by adjusting your notification preferences in your account settings. Even if you opt out of marketing, we may still send you transactional or service-related messages.

The Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Your information may be transferred to, stored in, and processed in countries other than your own. When we transfer personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect it in accordance with this Policy and applicable law.

The Platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated Policy on the Platform and updating the "Last updated" date. Your continued use of the Platform after the effective date constitutes acceptance of the revised Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our Contact page or by emailing our support team.