Before the handover
Confirm the customer, agreed items, accessories, rental dates, and terms. Record the starting usage reading where relevant. Follow your business’s required inspection and eligibility procedures.
At the return
Review returned items and accessories against the agreement. Record the return timing and closing usage readings, and document any issue that needs a separate review.
Before closing the rental
Review additional charges and the invoice calculation. Identify service work before treating the asset as ready for another booking. Keep disputed charges in your review process rather than assuming the checklist resolves them.